Last updated: May 20th, 2026
OBITCO Technical Services, LLC respects your privacy and is committed to protecting the personal information, service information, files, devices, and data you provide to us through our website, in-store services, on-site services, remote support, shipping services, electronic waste services, and other business operations.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.
When you contact OBITCO, request service, upload files, purchase services, schedule support, or interact with our website, we may collect personal information including your name, business name, email address, phone number, billing address, shipping address, service address, and other information needed to provide services.
When providing IT, repair, remote support, eWaste, ITAD, shipping, or related services, we may collect information about your equipment, including make, model, serial number, operating system, hardware specifications, service history, issue descriptions, network details, attached peripherals, and repair notes.
Customer devices may contain personal, business, financial, medical, legal, confidential, or other sensitive information. OBITCO does not intentionally access personal files or private data unless required to perform the requested service, troubleshoot an issue, recover data, transfer data, or complete work authorized by the customer.
Customers are responsible for backing up their data before service. While OBITCO takes reasonable care when handling devices and data, OBITCO is not responsible for data loss, corruption, or exposure resulting from hardware failure, software failure, malware, pre-existing conditions, repair attempts, recovery attempts, customer-supplied information, or circumstances outside our control.
When remote support is requested, OBITCO may temporarily access your computer or device using a remote support tool. During a remote session, our technician may be able to view your screen, control your device, access system settings, install software, configure accounts, troubleshoot issues, or assist with files as needed to complete the requested support.
By initiating or approving a remote support session, you authorize OBITCO to access your device for the purpose of providing technical support. Customers should close any private files, applications, or windows they do not want visible before beginning a remote session.
If you upload files to OBITCO through our website or file upload services, those files may be used only for the purpose of providing the requested service, review, print job, repair, shipping, documentation, or technical support. Uploaded files may be temporarily retained as needed to complete the request and may be deleted after service completion.
Customers should not upload illegal material, unnecessary sensitive information, or confidential files unless required for the requested service.
When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device type, operating system, pages visited, referring pages, time spent on pages, and other diagnostic information used to maintain and improve the website.
OBITCO may use cookies and similar technologies to improve website functionality, analyze website performance, remember preferences, and improve the customer experience. You may adjust your browser settings to refuse cookies, though some website features may not function properly.
OBITCO may use collected information to:
OBITCO may use third-party payment processors to securely process transactions. OBITCO does not store full credit card numbers or complete payment card details on our website. Payment information is handled according to the security practices and privacy policies of the applicable payment processor.
Devices submitted for electronic waste recycling, pickup, or IT Asset Disposition may contain data. Unless a certified data sanitization, wipe, or hard drive destruction service is specifically purchased, OBITCO is not responsible for data remaining on customer-provided drives, computers, mobile devices, storage devices, or electronic equipment submitted for eWaste or recycling.
When a certified wipe or destruction service is purchased, OBITCO may document device details such as model, serial number, storage type, wipe method, destruction method, date of service, and certificate information.
OBITCO does not sell your personal information. We may share information only when necessary to provide services, complete transactions, comply with legal obligations, or protect our business and customers.
Information may be shared with:
Service providers are expected to use customer information only as necessary to perform services on OBITCO’s behalf.
For business clients, OBITCO may receive access to network details, infrastructure information, user accounts, asset lists, system configurations, credentials, security settings, or other confidential business information. OBITCO treats this information as confidential and uses it only for authorized service, support, documentation, compliance, or project-related purposes.
OBITCO retains personal information, service records, invoices, support notes, certificates, uploaded files, and related documentation only as long as reasonably necessary for business operations, service history, legal compliance, accounting, warranty, dispute resolution, or security purposes.
Some records may be retained longer when required for tax, audit, legal, insurance, compliance, or business documentation purposes.
OBITCO uses reasonable administrative, technical, and physical safeguards to help protect customer information. These may include limited-access systems, secured accounts, password protection, encryption where appropriate, secure storage practices, technician access controls, and secure disposal procedures.
No method of transmission, storage, remote access, or electronic communication is 100% secure. While OBITCO works to protect customer information, we cannot guarantee absolute security.
Customers are responsible for maintaining current backups, protecting passwords, removing unnecessary private information before service when possible, disclosing known issues, and ensuring they have legal authority to provide devices, files, accounts, systems, or data to OBITCO for service.
Customers should not provide passwords, account access, files, or equipment unless necessary for the requested service.
You may contact OBITCO to request access, correction, or deletion of personal information we maintain about you, subject to legal, accounting, security, warranty, service, and business record requirements.
You may also request that OBITCO update contact information, remove you from non-essential communications, or answer questions about how your information is handled.
OBITCO’s services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to OBITCO, please contact us so we can review and address the matter.
Our website may contain links to third-party websites, tools, payment processors, shipping platforms, review platforms, remote support tools, ticketing systems, or partner services. OBITCO is not responsible for the content, security, privacy policies, or practices of third-party websites or services.
OBITCO may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy or how your information is handled, you can contact us: